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This policy explains exactly what information 97kingjl collects when you open and use your account, how we store it, and the choices you have over your own records. Access to this platform depends on local law and is available only where eligible regions permit.
When you create an account with 97kingjl, we collect the information you provide directly — your registered name, contact details, and the payment method details attached to your wallet. For transactions completed through Coins. ph, InstaPay, or Bank Transfer, we retain a record of the amount, date, reference number, and the payment channel used. That record is held in your account history and is accessible to you after login. We also collect data generated by your use of the platform: pages visited, session duration, and device type. This helps us maintain account security and identify unusual access patterns. We do not sell your personal data to third parties for marketing purposes. Cookies and similar tracking tools are used to keep your session active and to remember preferences such as language. You can manage cookie settings through your browser; disabling certain cookies may affect how account pages load. This policy applies to accounts registered under Philippines-eligible access conditions. Where third-party services — such as payment processors handling your Coins. ph or InstaPay transfer — process your data under their own policies, we link to or reference those at the point of use. We are not responsible for data handling practices outside our platform. Any updates to this policy are published on this page; continued use of your account after a posted update indicates your acknowledgement of the revised terms.
Understanding the scope of this policy helps you know which data practices fall under 97kingjl's responsibility and which sit with third-party providers. The four areas below clarify those boundaries so you can make informed choices about your account.
All data generated when you log in, update your profile, or change security settings is covered by this policy. This includes your registered email, login timestamps, and any verification steps completed inside the account portal.
Transaction records for deposits and withdrawals processed through Coins. ph, InstaPay, and Bank Transfer are stored within your account history under this policy. The payment processor's own privacy terms govern data held on their side of the transaction.
Session logs, game-category navigation, and account wallet activity on the platform are covered here. Game studios such as CQ9, PG Soft, and Microgaming supply game content; their server-side data handling follows their own terms, not this policy.
Links to external sites, third-party payment gateways, and identity-verification providers operate under their own privacy frameworks. Once you leave the 97kingjl platform or submit data to an external processor, this policy no longer applies to that data.
You have concrete choices over the personal data we hold. After logging in, your account dashboard shows the profile details currently on file — registered name, contact email, and linked payment channels including any Coins. ph or InstaPay records. You can update your contact details directly from the profile section; changes take effect once you save and confirm through the verification step shown on that screen. If you believe a transaction record or account detail is inaccurate, you can raise a correction request through our support channel. Include your account reference and a brief description of the item in question; our team will review it against the stored record and respond through the same channel. To ask about data retention — how long we hold specific records after account closure — or to request that we restrict processing in certain situations, contact us using the details in the support section below. We handle each request on its own facts and will confirm in writing what action we have taken or why a request cannot be fulfilled.
Log in and open the account dashboard. Your profile details, wallet balance, and full transaction history — including Coins. ph and InstaPay entries — are shown there. No separate request is needed to view what we hold.
Update your registered name or contact email from the profile settings page. Follow the verification step shown on screen. For payment-channel corrections, contact support with your account reference and the detail to be changed.
If you want to know why a specific data point is held, how long it is retained, or whether it has been shared with a third party, send your question to our support address. We respond in writing with a clear answer or a reason why the request cannot be fulfilled.
Account access issues — locked sessions, unrecognised login attempts, or concerns about unauthorised use — can be flagged through the support chat or email channel. The support section below lists the available routes and their current status.
If you have a question about this policy, a data correction to request, or a concern about how your information has been handled, use the contact routes below. Each route is monitored; responses confirm receipt and provide a reference number for your records.
Send your privacy or data query to our support email address shown in the account help section after login. Include your account reference number so we can locate your records without delay.
Open the chat widget from your account dashboard for questions about how your data is stored, what records we hold, or how to update your profile details. Chat is available to logged-in account holders.
The help centre, accessible from the main menu after login, includes articles on account data, transaction records, cookie settings, and how to submit a formal data request. Check there first for common questions.
Account security and data retention practices at 97kingjl are built around the information you actually need to verify — your transaction history, profile accuracy, and access logs. We apply session controls and standard encryption in transit to reduce unauthorised access risk, and we retain payment records for a period consistent with financial record-keeping requirements under applicable law.
Data exchanged between your device and our platform — including login credentials and payment details for Coins. ph, InstaPay, and Bank Transfer — is transmitted over encrypted connections. The padlock indicator in your browser confirms this is active during your session.
We use session cookies to keep you logged in and preference cookies to remember your settings. You can review and adjust cookie permissions through your browser settings at any time. Disabling functional cookies may affect account page behaviour.
Transaction records — including all Coins. ph, InstaPay, and Bank Transfer entries — are retained for the period required by applicable financial and legal obligations. After that period, records are deleted or anonymised. You can ask about the retention period for a specific record type through support.
When this policy changes, the updated version is published on this page with the revision date shown at the top. We do not notify by push message; check this page if you want to confirm the current version before continuing to use your account.
The questions below reflect what account holders most often ask about how their data is handled. If your question is not covered here, use the support routes listed in the section above.
We collect the details you enter during registration — name, email address, and contact number — along with the payment channel information you link to your wallet, such as your Coins. ph or InstaPay reference. Session data such as login timestamps and device type is also recorded for security purposes.
Yes. After logging in, open your account dashboard. Your profile details, linked payment channels, and full transaction history are displayed there. For data held outside the dashboard — such as support interaction logs — submit a request through the support email channel and we will provide a summary.
For profile details like your email or contact number, go to profile settings after login and update the field directly. For a transaction record you believe is inaccurate, contact support with your account reference and the transaction date. We check against our stored records and confirm the outcome in writing.
We share data only where necessary to process your transactions — for example, passing payment details to Coins. ph, InstaPay, or Bank Transfer processors to complete a deposit or withdrawal. We do not sell your personal data to marketing third parties. Game content studios supply titles to the lobby but do not receive your personal account data.
Transaction records are retained for the period required under applicable financial regulations. The exact duration depends on the record type and the legal requirements in force. You can ask for the specific retention period for your records by submitting a request through the support email channel.
Contact support immediately through live chat or the support email shown in your account help section. Include your account reference and a description of what you observed. We can review your login history and, where appropriate, place a security hold on the account while the matter is investigated.
The current version of this policy is always on this page, with the revision date at the top. We do not send automatic notifications when the policy changes, so check back here if you want to confirm what applies to your account before making a transaction or submitting personal details.